13 April 2022

New research: 86% of employers think employees require more support for health and wellbeing since the pandemic

Towergate Employee Benefits today reveals results from its research into the changes in health and wellbeing support needed by employees since the pandemic.

Mental health support needed

Of the four pillars of health and wellbeing – mental, physical, social, and financial health – mental health was placed as the top issue for concern from employers and also the area where employees would most like more support, with 40% of employers saying they are more concerned about the mental health of staff since the pandemic.

Increasing concerns

Employers are also now more concerned about all areas of health and wellbeing:

• 22% are more concerned about the physical health of employees, with difficulty getting to see GPs, pressures on the NHS, and delays in being diagnosed and treated for serious conditions.
• 17% are more concerned for the financial health of employees since the pandemic.
• 13% are more concerned about social health including, for instance, increased isolation.

Changing expectations

Over half (53%) of employers say their employees would like more mental health support since the pandemic. Forty-one percent feel that social support is needed more than previously. Over a third (36%) believe their staff now want more support for their financial health, and another third (36%) also think employees want more help with their physical health since the pandemic.

Overall, this means that 86% of employers believe employee expectations have changed and that they require more support for their health and wellbeing since the pandemic.

Larger corporates Vs SMEs

The impact of the pandemic on mental health appears to have been felt more by employees in larger companies. Nearly half (49%) of employers in companies with 250+ staff said they are more concerned about the mental health of staff since the pandemic. This compares to 37% of SMEs.

Nearly three-quarters (74%) of large corporates said employees would like more mental health support than previously, compared to almost half (46%) of SMEs.

Re-evaluating

Brett Hill, Head of Distribution for Towergate Employee Benefits, says: “Employers need to re-evaluate their health and wellbeing support in the wake of Covid. Working practices have changed and so have attitudes and expectations. It is important for any health and wellbeing programme to recognise the changing needs of employees and to be adaptable as we adjust to life post-pandemic.”

Surveying needs

A good way to re-evaluate and reposition health and wellbeing is to start by asking employees what they want. This may be through a simple survey or a more complex mix of ideas forums, research, and focus groups. Being aware that requirements may have changed is an important first step.

Making help available

While mental health has been highlighted as the biggest issue, the research shows that increased support is required across all four of the pillars of health and wellbeing. Employers need to ensure that employees have access to the support that will most benefit them and meet with their individual requirements. A benefits platform can also assist here where employees can access all benefits in one place.

Mental health support can be available in many forms, from talking with colleagues and managers, to offering access to specialist independent counselling.

Health and fitness benefits have advanced greatly recently. There are now a great many apps and reward schemes to help encourage staff to have a healthy lifestyle, including starting and maintaining fitness regimes. Discounted gym memberships can be a valuable benefit as people try to get back into good habits, especially in the face of rising living costs. Many employees will value more personalised support in developing and maintaining their personal fitness, especially those trying to do so around busy work and home lives. The pandemic has seen a rise in the use of virtual GPs and online consultations, and these can make appointments easier to arrange and quicker to attend.

It is social lives that have perhaps changed the most throughout the pandemic. It is important for employers to look at new ways to allow employees to remain connected to each other, especially if a move has been made to hybrid working.

Financial health must not be forgotten. Financial concerns can cause a great deal of stress, leading itself to physical, mental and social ill health. Benefits that help people manage their finances, and that offer a direct financial benefit can be a great support to employees.

Brett Hill concluded: ‘There have been a lot of challenges for businesses and their workforces to deal with during the pandemic, and these have affected all areas of health and wellbeing. Now is a good time for employers to look at solutions available for them to help their staff.’